Terms and Conditions
Please read the details of our Terms and Conditions below
1. Be Good
Be good to your customers
2. Not Evil
Don't be evil
3. Return and Refund Policy
Thanks for purchasing our products at nz.ezcovers.com
What if I change my mind?
For a change of mind return, please post back your items to PO Box 87288, Auckland 1742, New Zealand, with a note explaining the return, within 14 days for a full refund excluding shipping. Return postage rests on the customer returning the items, and the products must be in their original condition. After we receive your item, our team will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments, it may take 5 to 10 business days for a refund to show up on your credit card statement. If any product or its packaging is damaged in any way, or you have initiated the return after 14 calendar days, you may not be eligible for a refund for this item. If you have any questions, feel free to contact our customer support team at email@example.com.
If you would like to exchange some or all of your order for other sizes/designs, please contact our customer support team at firstname.lastname@example.org and they can work through this with you for the most cost effective solution in terms of additional shipping/postage costs.
The product/s I ordered arrived damaged, are incorrect, or are missing from the order
Please contact our customer support team at email@example.com within 14 days and they will work through with you to organise a replacement or refund as necessary.